Privacy Policy
Effective Date: May 5, 2025
Last Updated: May 5, 2025
Welcome to www.reptilestores.live (“ReptileStores.Live,” “we,” “our,” or “the Site”), a platform that connects users with reptile experts and stores for live, real-time help and consultations. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services.
We collect and process the following types of information:
Account Information:
When you create an account, we collect your name, email address, username, password, and any other details you choose to provide.
Payment Information:
If you pay for expert sessions or services, we collect billing details (such as your address and payment method) through secure third-party payment processors. We do not store full credit card numbers.
Usage Data:
We automatically collect information about your use of the Site, such as your IP address, browser type, device details, session duration, and pages you visit.
Communications:
We may collect and store communications between you and experts or between you and our support team for quality assurance and security purposes.
Profile Information:
Optional information you add to your profile, such as your photo, reptile species of interest, or other personal preferences.
We use your information to:
Provide, operate, and maintain your account and access to the Site.
Facilitate live consultations and manage your sessions.
Process payments and send related communications (e.g., receipts, invoices).
Communicate with you regarding your account, session updates, and promotional offers (you can opt out of marketing at any time).
Improve and personalize the Site’s services and develop new features.
Monitor security and prevent fraud or misuse.
Enforce our Terms of Service and Community Guidelines.
We do not sell or rent your personal data. We may share your information in the following cases:
With Experts and Stores:
Information necessary for your live session (such as your username and session-related details you choose to share).
With Service Providers:
We work with trusted third parties (such as hosting services, payment processors, and analytics providers) who help us operate the Site and are bound by confidentiality obligations.
Legal Compliance:
We may disclose your information if required by law or necessary to protect the rights, safety, or property of ReptileStores.Live, its users, or others.
We implement appropriate technical and organizational measures to safeguard your data. However, no method of online transmission or electronic storage is completely secure. We encourage you to use a strong password and exercise caution with your personal data.
We retain your personal data as long as your account remains active or as needed to provide our services and comply with legal obligations. If you wish to delete your account, please contact us at support@reptilestores.live.
Depending on your jurisdiction, you may have the right to:
Access your personal data.
Request corrections or deletions.
Object to or restrict certain types of processing.
Withdraw consent (where applicable).
To exercise your rights, contact us at support@reptilestores.live.
ReptileStores.Live is intended for users aged 18 and older. We do not knowingly collect data from individuals under 18. If we learn that data from a minor has been collected, we will delete it promptly.
For questions or concerns about this Privacy Policy or your personal data, please contact:
ReptileStores.Live Support Team
Email: support@reptilestores.live
We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date. We encourage you to review this policy regularly. Your continued use of the Site after updates constitutes your acceptance of the revised policy.