Terms and Conditions

Effective Date: May 5, 2025
Last Updated: May 5, 2025

Welcome to ReptileStores.Live ("we," "our," or "the Platform"). By accessing or using www.reptilestores.live (the “Website”) and related services, you ("User" or "you") agree to these Terms and Conditions. If you do not agree, please do not use our services.

1. About ReptileStores.Live

ReptileStores.Live is an online platform that connects users with independent reptile experts and store representatives ("Experts") who provide live video consultations, advice, and support related to reptile care, husbandry, and purchasing guidance.

2. Eligibility

To use ReptileStores.Live, you must:

Be at least 18 years old or have consent from a parent/guardian if under 18.
Have the legal capacity to enter into binding agreements.
Comply with all applicable local, national, and international laws and regulations, including those related to animal welfare and trade.

3. User Responsibilities

By using the Platform, you agree to:

Provide accurate and complete registration information.
Keep your account credentials secure and confidential.
Use the Platform for lawful, ethical, and respectful purposes.
Communicate courteously with Experts and other users.

You must not:

Harass, abuse, or threaten Experts or other users.
Engage in illegal, deceptive, or fraudulent activities.
Upload or transmit harmful content, viruses, or malware.

We reserve the right to suspend or terminate your account for violations of these Terms.

4. Expert Responsibilities

Experts are independent contractors, not employees of ReptileStores.Live. They agree to:

Provide accurate, ethical, and professional advice related to reptile care, sales, and related topics.
Maintain respectful and professional communication.
Follow all applicable laws, especially those concerning animal welfare and trade regulations.

Experts are solely responsible for the advice, guidance, and any content they provide.

5. Payments and Fees

Users must pay all applicable fees for sessions as displayed on the Website.
Payments must be made in advance and are non-refundable unless otherwise stated in our Refund Policy.
Experts are compensated based on their agreements, minus platform fees and applicable taxes.

6. Disclaimers

ReptileStores.Live acts solely as a platform to connect Users and Experts and does not guarantee the accuracy, quality, or outcomes of advice provided.
All advice is for informational purposes only and should not replace professional veterinary advice or services when required.
The Platform is not liable for any decisions or purchases made based on Expert advice.

7. Limitation of Liability

To the maximum extent permitted by law, ReptileStores.Live is not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to:

Loss of data, income, or business opportunities.
Errors or omissions in Expert advice.
Unauthorized access to or misuse of your account or data.

8. Account Termination

You may cancel your account at any time by contacting support@reptilestores.live. We reserve the right to suspend or terminate accounts at our discretion, especially in cases of misuse or violations of these Terms.

9. Intellectual Property

All content on ReptileStores.Live—including videos, graphics, logos, text, and software—is owned by ReptileStores.Live or its licensors and is protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

10. Privacy

Your use of the Platform is governed by our Privacy Policy, which outlines how we collect, store, and use your personal information.

11. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction], without regard to conflict of law principles.

12. Modifications to Terms

We may update these Terms at any time. Changes become effective upon posting on www.reptilestores.live. Your continued use of the Platform constitutes acceptance of the revised Terms.

13. Contact Information

For questions, support, or additional information, please contact:
Email: support@reptilestores.live